Returns / Exchanges

1. Return Policy


Return Window

We offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • Item must be unused and in the same condition that you received it.

  • Item must be in its original packaging with all items included.

  • You must provide proof of purchase (order confirmation or receipt).

Non-Returnable / Exceptions

Certain types of items cannot be returned:

  • Final sale or clearance items (which will be clearly marked at the time of sale)

  • Gift cards

  • Custom or personalized products

2. How to Initiate a Return

  1. Log into your Customer Account on our store and click 'Request Return' on your order history page.

  2. Receive Return Label: If your return is accepted, we will send you a return shipping label and instructions on where and how to send your package. (Items sent back to us without first requesting a return will not be accepted).

  3. Return Shipping Costs:

    • Defective or Damaged Items: We cover the return shipping costs.

    • Change of Mind / Customer Preference: The customer is responsible for return shipping costs (or: A flat fee of $[X] will be deducted from your refund for the return label).

3. Refund Policy


Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed automatically back to your original payment method via Shopify Payments.

  • Processing Time: Please remember it can take 5–10 business days for your bank or credit card company to process and post the refund to your account.

Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check your bank account or credit card statement again.

  2. Contact your bank or credit card company, as it may take time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at [support@yourdomain.com].

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.